Frequently asked questions
- Is ‘Fixed Price Repair’ the best option for our scheme?
- Does The Fone Clinic™ mark up my scheme’s BER replacements?
- Does The Fone Clinic™ mark up the parts they use in repairing our claimants' phones?
- Can The Fone Clinic™ repair water damage?
- How can The Fone Clinic™ complement our scheme’s fraud detection?
- How can our scheme expect the highest possible repair rates?
- What happens to the scheme’s written off phones?
- What happens if the repair is unsuccessful?
- What turnaround time can our scheme expect?
Is ‘Fixed Price Repair’ the best option for our scheme?If you are considering or are currently using ‘Fixed Price Repair’ services, it’s important to ask yourself the following question:
“Does my repairer write the phone off when it is uneconomical for our scheme to cover the cost of repair or when it is uneconomical for the repairer to effect a profitable repair?”
The problem with fixed priced services is that they set the ceiling beyond which the repairer is reluctant to go. This often affects the higher ticket items, which present a higher ‘write off’ cost to the insurer.
At The Fone Clinic™, we offer a better way where your scheme is guaranteed that phones are only written off when it is no longer economical for you the insurer to consider repair. Why not speak with one of our customer service representatives and find out more?
Does The Fone Clinic™ mark up my scheme’s BER replacements?No. The Fone Clinic™ charge out all replacements at cost price and offer your company the right of audit of our purchase invoices at any time. The reason for this is that the mobile phone market changes daily and price fluctuations of £5 in a day are not uncommon. Our insurance partners are guaranteed that they are always buying at the lowest market price for that day.
Does The Fone Clinic™ mark up the parts they use in repairing our claimants' phones?No. All parts are charged to your scheme at cost price and through regular audits you will be able to monitor our purchase invoices at your request. With manufacturers like Nokia reducing parts prices by up to 60% in 2004, it is wise to ensure that your scheme is enjoying the benefits of price reductions and not the repairer.
Can The Fone Clinic™ repair water damage?Yes, with a great deal of success. The Fone Clinic™ has been successfully repairing water damage for years offering claimants warranties on our work. With 20% of claims subject to liquid ingress this is an area you can now afford to cover!
How can The Fone Clinic™ complement our scheme’s fraud detection?At the The Fone Clinic™, we consider ourselves an extension of our insurer’s claims departments. When your claimants' phones arrive they are subject to strict inspection. Any discrepancies and the phone is immediately placed into quarantine and contact is made with our insurer requesting further instruction. As the insurer is unable to inspect the damaged handset, we make the inspection of their behalf and prevent claims from proceeding when instances like intentional damage are present.
How can our scheme expect the highest possible repair rates?The Fone Clinic™ fully understands that every phone written off is a cost to your scheme. Therefore our total focus is on achieving the highest possible repair ratios compared to Beyond Economical Repair. Our engineers' pay is linked to successful repair and no profit is attached to replacement phones. If your scheme is not enjoying high repair rates then The Fone Clinic suffers financially!
What happens to the scheme’s written off phones?The Fone Clinic™ guarantees that no phone that is subject to write off ever appears back on the UK market either as ‘second-hand’ or ‘14 day stock’. If this were to be the case, what would be our motivation to affect a successful repair as either way profit could be extracted. Furthermore, your scheme could find itself paying twice, once for your initial repair and then again to buy back your own written off phone as a replacement for another claimant’s BER! All written off phones are disposed of in an environmentally friendly way and a payment is afforded to your scheme for each phone disposed of.
What happens if the repair is unsuccessful?The Fone Clinic™ affords your claimants varying warranties according to the type of damage incurred. Where we experience a return, the claimant’s phone immediately takes priority over all other repairs by going straight back into the workshop. Furthermore, all re-repairs are put through our strict ‘Quality Assurance’ programme ensuring that no further issues are encountered by your claimant.
What turnaround time can our scheme expect?At The Fone Clinic™ we understand that every day your claimant waits for the return of their phone is a further time of frustration, which will ultimately result in the cancellation of their policy. Therefore, one of the greatest strengths of The Fone Clinic™ is that we average only three working days from the time we receive your claimant’s phone to the time they have taken delivery of a successful repair or replacement and are back making calls.
Registered address: 18-20 Parkside Centre, Potters Way, Southend-on-Sea, Essex, SS2 5SJ
JAH Services Ltd trading as the Fone Clinic is registered in the UK, number 3090816.