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Quality Assurance

The Fone Clinic™ has a Quality Assurance department separate from its main workshops, run by our most experienced engineers. It is their job to ensure that repaired phones ready for dispatch are thoroughly checked and in full working order to minimise customer frustration. In addition, where cosmetic damage is covered by either the claimant's policy or via charges quoted, the unit must pass very stringent aesthetic checks.

The system highlights are as follows:

All repairs are passed through QA
All re-repairs are passed through QA to eliminate further inconvenience to the end user to eliminate any further inconvenience to the end user.
We operate QA using experienced engineers with a minimum of 5 years' experience in mobile phone repair.
Testing is carried out using state-of-the-art test equipment.
Live air tests are also carried out using active network cards.
Full functionality is also verified and checks are made but are not limited to the ringer/earpiece/screen/keypad/charging.
Finally a full visual cosmetic inspection is carried out.

If any of the above tests are unsatisfactory the unit will be logged to our bespoke database as a QA fail and returned to the appropriate engineer for further investigation.

The Fone Clinic™ engineers are rewarded according to their performance and quality of work, forming part of our company's evaluation criteria. Engineers that demonstrate consistent patterns of Quality failure are recommended for retraining appertaining to the area where they fall short of the company's high standards.

Registered address: 18-20 Parkside Centre, Potters Way, Southend-on-Sea, Essex, SS2 5SJ
JAH Services Ltd trading as the Fone Clinic is registered in the UK, number 3090816.

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Mobile Phone Repair Services

The Fone Clinic is a mobile phone repair centre, specialising in mobile repair services for the insurance industry. We also provide repair services for private individuals, including a same day repair service. We repair all makes of phones including, iphone repairs, Nokia repairs, Motorola repairs, LG repairs, Samsung repairs, Sony Ericsson repairs, smart phone repairs, RIM blackberry repairs, lcd screen repairs and cell phone parts. We carry out high quality repairs for water damaged phones, dropped phones, smashed phone screens, faulty phones, intermittent mobile phone faults, mobile phone charger faults, and are based in Essex, just north of London. We offer the most cost effective repair solution available. Whenever possible we endeavour to repair a mobile phone rather than render it beyond economic viability to do so. All phones that are deemed non cost effective to repair are scrapped in order to preserve the integrity of our service and to prevent the possibility of sub standard, faulty parts re-entering the UK mobile phone market. Our mobile phone scrapping service is environmental and as green as it can be, and no parts from scrapped phones are re used within the repair process unless they can be identified as new mobile phone parts. We do not capture or evaluate and data stored on a mobile phone except for that required during the fault evaluation process, however we recommend that data is removed from the phone prior to sending it to us. The Fone Clinic specialise in mobile phone insurance repairs. We act as an extension to your claims department, minimising costs and maximising the potential for mobile phone repair, with a bespoke high level reporting system offering you over 50 pieces of relevant data regarding each mobile phone claim.

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Mobile Phone Repair Service | Smart Phone Insurance Repairs | iPhone Repairs